What is your refund or cancellation policy?

In order to cancel an order for a refund for a Scrum.org assessment password, the following conditions must be met:
  • The password must be unused
  • The order must have been placed within the past 60 days. No cancellations or refunds can be processed for any orders after 60 days from the purchase date
If the above conditions are met, to proceed with the refund, please send the following information to support@scrum.org:
  • The Order ID # for the unused password or the unused assessment password itself. 
  • If the order was placed from a different email address, it would be helpful to include the email address that was used to place the order.
Once initiated on our end, the refund may take a few business days to process before it is reflected in the associated account.

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